- Moving to a new device?
- There is no account, so your history lives only on the device you train on. Before you switch, open Settings, Your data and tap Export JSON to save a copy, then tap Import JSON on the new device. In the iPhone and Android apps, export and import come with Pro.
- How do I restore Pro?
- In the iPhone or Android app, open Settings and tap Restore purchases on the Brain Gym Pro card, signed in to the Apple ID or Google account you bought with. A purchase on iPhone does not unlock Android, or the other way round, because each store keeps its own receipts.
- My reminder did not arrive.
- Reminders are in the iPhone and Android apps. Check that notifications are allowed for Brain Gym in your device settings, then turn Daily reminder off and on again in Settings, Sound and look. The reminder is scheduled on this device, so it needs no signal.
- Why did a level go down?
- A scored set under 70% accuracy moves that exercise down one level, so the next set fits. Practice sets, unfinished sets and sets with fewer than 8 answers never change a level. In a quick mix, an exercise with no round at 82% or better drops one level when the mix ends. Personal bests add 2.5 points for each level above 1, so a set at a lower level needs a higher score to beat a record set higher up.
- How do I delete my data?
- Open Settings, Your data, tap Delete all data and type DELETE MY DATA. That removes your profile, levels, sessions and achievements from this device, and it cannot be undone. Your training data was never on a server, so there is nothing else to delete. A Pro purchase stays with your store account, and RevenueCat keeps its record so Pro can be restored. To ask about that record, email [email protected].
